Customer Service

At Thomas Gun we aim to offer the best service around. if there is anything not answered below of if you have any issues relating to your order please email [email protected] and we will try and resolve any issues you have as quickly as we possibly can.

Alternatively feel free to give us a call on +44(0)1273 358940 to speak to somebody in person.

Shipping & Delivery

We aim to dispatch all orders placed before 4pm on the day they where placed but sometimes due to unforeseen issues or circumstances beyond our control orders may leave us the next working day.

All our shipping options are tracked services and tracking numbers are stated on the delivery confirmation email or available in your 'My Account' area or by request from [email protected]

  • Standard Delivery (3 - 5 working days) £3.50
  • First Class (2 - 3 working days) £4.50
  • Special Delivery (next working day, if ordered before 1pm) £7.50 - Please note this guarantees the use of a next day service only. This may not be possible in some parts of Scotland and Northern Ireland. If the package is not delivered the next day, we will refund the difference between the next day and standard service.
  • International Delivery £15.00
  • Free UK delivery on all orders over £50

  • Privacy & Security

    We take your privacy as seriously as you do; we will never share or sell your information with any third party and we will never use your information for anything that does not relate to your order.

    To enable us to keep an eye on the running of our sites we do from time to time use cookies to help us and enhance your experience - please see here for more information.

    The transmission of all sensitive data such as contact details and credit card information is secured using industry standard SSL and no credit card information is ever stored by us directly.


    Returns & Replacements

    We offer a free return 30 day no quibble guarantee (from the date of receipt), however goods are your sole responsibility until returned to us.

    We adhere to the long distance selling act and will refund any items faulty, not as described or non received.

    We recommend that you use a tracked and insured service (proof of postage does not cover loss or damage) to cover the value of the returned items. Please obtain proof of return.

    Whilst we try hard to accept all items returned to us, in the event of us being unable to accept a returned item it will be sent back to you. We are sorry but we are unable to accept the return of items in the following circumstance:

    • The product has missing labels or tags
    • The product has been worn or washed
    • The product has marks from makeup or antiperspirant
    • The product is damaged as a result of knives or scissors being used to open the package
    • The product returned is damaged in transit due to inappropriate packaging

    • If for any reason you wish to return or exchange your purchase please contact customer services on [email protected] to request a returns form. Please obtain proof of return for any items to be returned. The item will need to be returned it in it's original condition to the following address.

      Returns department
      Thomas Gun Apparel
      Ground Floor, 19 North Street
      Portslade
      BN41 1DH

      Please complete the included returns form or at minimum the packing slip that came with the original order or a note of the order number to enable us to identify who the return is from.

      A polite request, please fold returned items neatly before sending them back to us.


    Ordering

    Orders made through ThomasGun.com are subject to acceptance and availability, thomasgun.com may choose to cancel your order at any time.

    No contract will exist between yourself and ThomasGun.com/RagRetail Limited until your parcel has been despatched.

    ThomasGun.com provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.

    Thomas Gun is a trading style of RagRetail Limited. your card will be charged by RagRetail Limited.


    Payment, Pricing & Promotions

    ThomasGun.com / RagRetail Limited accept PayPal and Credit/Debit card payments securely online.

    Upon receiving your order we may carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

    Your card will be debited once the order has been accepted.

    We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

    The conditions of use relating to any discount code will be specified at the time of issue.


    Viewing Orders

    If you create an account on ThomasGun.com or login via facebook or twitter you will have access to the 'My Account' dashboard where you can securely view all of your previous purchases, have access to fast our fast reorder mechanism and manage your newsletter subscriptions and have access to product reviews and a plethora of other exciting things available exclusively to our members.

    if you prefer to checkout as a guest then drop us an email at [email protected] with any questions about your order.


    Updating Account Information

    When you logon to ThomasGun.com using your account or social networking details we allow you to store and maintain billing and delivery details in an address book as well as update your preferred email address and various other information pertinent to your account or orders.

    You can update and maintain this information in the 'My Account' area when ever you like using the Logi n link in the top right corder of any page.

    This information is stored by us and is only ever used to help us process your orders. It is never used or passed to any third party without your explicit permission.